Terrible -- I signed up for their service and was ...

Terrible -- I signed up for their service and was "guaranteed" to have trash carts before Jan 1. My first collection date was Jan 2. Jan 2 comes and goes --- I have no carts to place my trash. I am tolerable of the situation because I understand that this company has a huge task of taking over North Santa Rosa County.My next collection date, Jan 6 arrives and I still have no cans. I call ECUA and am told that they are really sorry, they acknowledge that the cans should have arrived to weeks ago, but tell me - no problem, put out your bags by 7am and we will pick up the bags. My bags are out by 7 am. 10:30 am - the bags are still there, I call and again ECUA apologizes. I am told a truck will come. 2:15 - still no service. This call I receive an answering system, promising a return call. 3:15 - same story. 4:15 - I am told a truck will be there by dark. Dark - bags still there. I am told to take the garbage bags back in and they will come tomorrow. ECUA --- you suck!