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Katie Gagliardo

3 years ago

Was a mix up on my end when sending out monthly bi...

Was a mix up on my end when sending out monthly bills. I accidentally mailed them the house payment and my heating check to the bank... The bank was smart enough to notice immediately that there check was wrong (Probably due to the volume of cash) But Vermont Gas wasnt... They cashed the check and mailed me a statement saying I had a 3 digit positive balance with them. How on Earth was a company named Vermont Gas able to cash a check labeled Community Bank and in the memo was written out House Payment. I understand this is 50% my fault.. Maybe even 95% but companies should have a little more attention to detail than this.

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