B

I'm kind of OK with the service they provide. But...

I'm kind of OK with the service they provide. But their communication skills STINK. The inability to contact them about a specific problem they're already "working" on is unacceptable. Communication is one way only. And that "we'll call you back in 15 minutes" is frequently measured in hours.

They care. But they're just too disorganized to be effective at the job I'm paying them for.

Comments:

No comments