Chandrashekar Kollipara

Review of Sun Toyota

Went to the dealership on Saturday July 11th 2015 ...

Went to the dealership on Saturday July 11th 2015 afternoon at 4 PM and bought 2014 Toyota Prius after test drive and it had "TOYOTA CERTIFIED" in bold big letters. Paid a ton of money as I was in immediate need for the car as we moved from New Hampshire to Florida on July 1st 2015. After 10 days exactly I got my new plates so opened my trunk to check if the screw driver was in trunk and I see it was wet on carpet lift the back covers and car is filled with water. I take it back to dealership and manager of the dealership starts arguing it took me 2 hours that too during my office hours and then he says service department is closed come back some other day I will not charge for fixes you can only guess how I would feel. I said can I leave my car as I cant come during normal hours as my office is far away and he says yes if you pay for rental car. I felt so let down from TOYOTA being owner of TOYOTA cars for last 15 years I had Corolla and then CAMRY 2011 model which I still have and drive. I have dealt with many dealers but this one was WORST. Can't stop here because on the day of delivery sales person who sold me the car said we have misplaced the car second key is it ok if we send in mail, I said sure that's perfectly fine. After 2 weeks I call him for key he says I will send in post next day and its almost 7 days since he said that I don't know how slow UPS works but I have never seen it take 7 days. Please please dont let your customers down TOYOTA