Ron Sherman

Review of Fields Auto Group Orlando MINI

Parts department sold fraudulent parts and then st...

Parts department sold fraudulent parts and then stole my parts and receipt.

I bought a trunk latch for my mini here while i was getting an oil change in November. Then I stupidly failed to put in on until 2 months later at which time I discovered it was the wrong part (even though i gave them my VIN number). Ok no problem but since the dealership is an hour away i waited until my next oil change to talk to them about it (and of course forgot to bring it with me). The service writer was cery helpful and pulled the parts guy (who sold it to me out) and we talked about it and the parts man said he would trade it out with the right part even tho i threw out the box, great I thought, good customer service...wrong.

So on my next oil change (today) i took the part and the original receipt with me and talked to my same service writer (who remembered the whole thing). But apparently the parts guy didn t remember any of that. So I explained it to him (totally being nice especially since he was doing me a favor for auch a late return) and he completely changed his tune from our last conversation and then said thats not their part he took it into the back room for a few minutes then came out and said they never sold me that part and that it was not even made by mini cooper???

I told him well thats what came out of the box you sold me and he said no the part number on my receipt is the right one (basically implying im trying to defraud him somehow because I apparently have a ton parts layong around that i like exchanging for mini parts??).

So when I explained all that he said just said no but ill sell you a new one, which i had to do because again mines broken. And then he said well you can maybe sell it online in a mini forum or something. And im thinking, if im gonna sell it in a mini forum then its because it is a part for a mini then?? Also i looked around at the old minis out back and thats what it is for (identical to the 05ish minis trunk latches).

So now i spent $144.00 for a fake/wrong part there and then another $130.00 for the right one.

PLUS he asked me if my car was there, if so he could throw the new part in my backseat for me. I told him yea and also asked him to throw the old part receipt in there too.

Well turns out he kept both my old part AND receipt. Super shady if you ask me and i bet someone else ends up buying that part again.

Both my wife and i have minis, and we are both buying news (i was going to buy a jcw mini today after my oul change because i have already sold mine to my neighbor and was just getting this last oil change done so I could get the right part for her and install it). Then my wife was going to get a new all4 countryman next month.

But there is no way we going to buy $40,000 cars there when they are willing to pull shady stuff like this over a $140.00 part.

I would have totally understood if he would have just said i waited to long to return or i needed the original box (which shouldn t have mattered because it sounds like it was the wrong part in there anyway). But when he tells me they never sold that part to me and that its not even their part (meaning they fraudulently sold me a fake part claiming it was a real oem part). Then something is wrong.

Beware of Fields auto group (they own orlando mini and bmw) this is what they are doing. And its a shame too because we got our previous minis there and were set to buy new ones but no longer.