They refuse to engrave a watch free of charge, whe...

They refuse to engrave a watch free of charge, when this service is a Baume & Mercier policy around the world until 3 months after the purchase. They should do the engraving for free even if the watch has been purchased in a different shop! The gentlemen answering to my query was very polite but very politely fobbed me off.
Baume & Mercier head office is aware of the matter!! Thank you for your custom!