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Tamra Castro

3 years ago

The host and Mgr. Mike needs retraining...the gal ...

The host and Mgr. Mike needs retraining...the gal was on the phone..never acknowledged 6 different parties upon getting off the phone confused who to help when we the customers had to tell her! Then Mgr Mike comes to front desk..instead of asking who's the next person he needs to help; he looks at a customer and wants to help the couple who just arrived..until I told he needs to help the prior customer who was there first!! The food NOT Good like before...mash potatoes was dry..steak salty and burnt...the only BLESSINGS was waitress Lehua who gave EXCELLENT service...definitely an ASSET to the company and customers!

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