Nick Job

Review of SourceGraphics

It is very rare these days to find a company who t...

It is very rare these days to find a company who truly cares about customer service, but Source Graphics is one of those gems. Two specific scenarios cause me to write this. The first was an issue where shipping of my 3D printing material was delayed. This wasn't a big issue for me, as I wasn't in a rush for the material, but Jason at Source Graphics proactively offered me a shipping discount on my next order. It turned out to be a good business practice, as I may not have ordered from them again had I not received a future shipping credit. The second instance was more impactful to my business. As a small, startup outfit, funds are tight. So when some of our material was not living up to the standard, Jason again worked with us to make it right and was able to get the manufacturer to replace the material for us. It was a small gesture, but it was something Source Graphics didn't have to do as it was an issue with the manufacturers product.

In today's economy we should all seek out and reward the few companies who go out of their way to keep their customers happy and to make things right. Thank you Jason and the entire Source Graphics team - I appreciate you very much.