I strongly caution that anyone looking to purchase...

I strongly caution that anyone looking to purchase or repair a bicycle avoid Sports Basement Berkeley. The cycle repair employees are extremely incompetent, unhelpful and rude. They repeatedly fail to repair a bike I purchased new from them, and when I asked why they were unable to make the fix on a brand new bike, they said "learn to fix it yourself and laughed." This happened on multiple occasions due to several issues with the bike. I even had an accident once as a result of their incompetence. When I went to another mechanic, she immediately noticed that the derailer was not properly adjusted, and moreover observed that the Sports Basement mechanics had failed to properly tighten the breaks which was likely the cause of the accident. She is an amateur mechanic and it took her less than five minutes to make the fix. Also, Sports Basement tends to resell damaged merchandise. They sold me damaged cleats which also almost resulted in a cycling accident. I have since switched to REI and had a far superior experience. There is no comparison in the level of product and service between REI and sports basement. Purchasing a bike from Sports Basement is a waste of time and energy, not to mention a safety hazard.