Susan Hurt Johnson

Review of Meyers Vacation Rentals

My parents, who are an elderly couple, ages 91 and...

My parents, who are an elderly couple, ages 91 and 92, made reservations for a 4 night stay at Orange Beach through Meyer rentals. They purchased the travel insurance, in case they needed to cancel their trip for some reason. My dad recently had surgery for colon cancer, and they wanted to make sure they would be reimbursed for their rental fee if need be. They ended up having to cancel their vacation due to the inclement weather forecast, Hurricane Barry. It was not safe for them to drive from Tupelo, MS, to Orange Beach, Alabama during flash flood watches and warnings. My mother called to cancel the trip, and the woman she spoke to was rude to her. She said, "Is there a road block?" My mother told her no but that there were severe weather warnings and that they didn't want to drive to Orange Beach in inclement weather. The woman told her that she would just lose all of her money, since they weren't coming. My parents have lost $1700.00, unless Meyer honors their insurance policy. The especially bad part about this is that they had travelled to Orange Beach a few years ago for a vacation and the area was evacuated due to a hurricane warning as soon as they checked in to their condo. They lost their entire vacation rental fee then, also. They made sure that they purchased the insurance for their trip this time. I will change my review if Meyer's insurance refunds their entire rental fee.