Nicole Wulfson

Review of Vermont Gas Systems, Inc.

We had water pooling up in our basement, the techn...

We had water pooling up in our basement, the technician came and figured out it was a leak from our toilet above our water heater, he also did our inspection required for our HOA, and fixed our fireplace in the spot when I asked. He was polite and helpful in explaining what was going on, and was very flexible in accommodating our requests.

One week later we lost heat due to a bad switch (thank goodness the other guy fixed our fireplace) another gentleman came pretty quickly considering it was a weekend and changed the panel for us immediately turning our heat back on.

After getting a very large bill, I felt it was unfair to pay for the second service considering the bad switch should have been caught in the inspection the week before and the manager not only picked up my call after hours, he was polite and credited my account for the second service charge that never should have gone onto my account. He referred to their 30 day policy that stated there wouldn t be a service charge if a technician had to return within 30 days of the initial service.

All three experiences were handled quickly and professionally. I commend them for their customer service.