Lorena Gonzalez

Review of GRAND HYATT LAS VEGAS

I called the hotel on Thursday the day before my c...

I called the hotel on Thursday the day before my check in to see if they offered early check in. The receptionist stated I just had to call in the morning to reserve my room. I asked if they offered shuttle service from the airport to the hotel she said yes and to call in the morning to request a pick up. We arrived in Vegas at 7:30am I called the hotel at 7:47am for a pickup they said they would send someone right over to me. We waited where we were told to and at 8am the drive speed right by us and never stopped. I figured he'd be back around, nope he didn't come back. At 8:15am I called the hotel again and let them know I was still waiting for a pick up. It was the same person from my first call she said no worries he'll be there shortly just to wait. We waited till 9:15am which is when I put in another call to the hotel. This time Michelle stated no one had ever put us down to be picked up. I said so I've been waiting here for nothing. She apologized and said that she would send the drive right over and that he'd be by in about 15 minutes. 35 minutes later he did show up. We get to the hotel and I asked for early check in which they gave me. The room was clean but it only had a third of a roll of toilette paper, so I tried to call the front desk to have someone send us some more. 2 phones in our room and neither worked had to send my daughter to get us a roll. The next morning Saturday we get up and go about our day. We arrive back at the hotel at 1pm and our room was still not cleaned. I informed one of the employees in the hallway of this issue and he said someone would be over to clean the room shortly. So we decided to go hang out at the pool to give the cleaning person some time to clean it. We went back in at 330pm and the room was still not done. So I went to the front desk and asked if they could have someone clean our room. It was finally cleaned at 6pm. The next morning we get up and take our showers. One of the towels that were put on the rack of clean towels was a towel we had used the day before. My youngest daughter had red lipstick on her hand and had wiped it on the corner of the towel, same exact location and color. Wow. On Sunday morning we get up to shower and the water was ice cold, no hot water at all. The hotel staff stated they had no hot water. What? In a hotel full of guest? Not to mention that the heater in their pool was broken so that water was ice cold. We decide to hang out at the pool and we did not find any towels. Someone went to ask for more towels and was told they had no more towels available at all. No shower towels and no pool towels. Most of the staff had attitudes the whole time we were there and didn't like that we would ask for things. The only helpful people in this hotel are Michelle, Jonathan, Laura and the Hispanic male shuttle bus driver. (Sorry didn't catch his name) I would not recommend anyone staying in this place. The service and staff are horrible. Don't forget your ear plugs being that this place is so close to the airport every little while you hear the rumbling of the planes as they fly over head.