Not recommended when it comes to real estate. Here...

Not recommended when it comes to real estate. Here one is not taken by the hand and informed, even if one expresses that very clearly and wishes.
Even after the complaint, someone should contact me. There was then an attempted phone call and no e-mail as personally discussed in the house. As a longtime customer I would not have expected that. I will change the bank. Competence was not at work here.