Julie Gauthier

Review of Knoxville Ice Bears

I flew in from Houston and my friend drove in from...

I flew in from Houston and my friend drove in from Memphis to see the games against Peoria. We specifically requested tickets behind Peoria's benches and were reassured that that's where our seats would be. We got to the game only to find that our seats were to the left of Knoxville's benches and in the middle of some of the most obnoxious fans. We spoke to Andrew about our disappointment with our seats and asked if anything could be done to fix the situation, even if it was just for the second night. He wasn't the least bit helpful and told us that we would have to contact the third-party company that we bought the tickets through (which was the phone number on the Ice Bears website). We immediately went onto the website and bought box tickets for the next night and called the number the next morning. They informed us that they would have to get permission from the Ice Bears in order to give us a refund or exchange for tickets, we called Andrew to get this approved and he again told us that he really couldn't do anything and didn't even apologize about the mishap. We went to the second game and had the sweetest lady from the event staff near our box who was very helpful and understanding of our situation. She agreed that SOMETHING could've been done to make our experience better and continuously checked on us throughout the night. As somebody with a background of working in the sports industry, I was highly disappointed with my experience at the games this weekend.