IAC directed my wife to the wrong workshop, and no...

IAC directed my wife to the wrong workshop, and no roll call was taken to ensure she was in the right workshop. These mistakes were acknowledged via phone by staff afterwards and accompanied by an apology. However, they refused to refund the cost of the intended workshop despite admitting that the issue was their fault. FYI for all... IAC will not do anything but apologize if there's an issue with a class / workshop that's entirely their responsibility. Disappointing as we were going to register members of our family for other classes / workshops. That has changed and we won't be giving IAC any of our money ever again. We also don't recommend that anyone reading this do so with any confidence.