Got a sim only contract for mobile from Lux Online...

Got a sim only contract for mobile from Lux Online.

The sim was meant to be activated within 24 hours. Its now 4 days later, sim not activated.

Went to customer service/ tech support in person, and they blamed Orange (I don't have a contract with Orange, I have a contract with Lux Online) and told me they could not follow this up/chase this up. I'd just have to wait and see when Orange decide to activate it.

New country = no local phone, 4 days later. How hard is activating a sim card? Joke.