Disaster. One star is well above what they deserve...

Disaster. One star is well above what they deserve. 10 rooms were booked for me and my friends. We 10 guys planned a trip from Vizak to Kochi after a confirmation that 10 rooms were booked. On arrival they denied rooms view Non - Availability. We were stranded on the road at 2300hrs. Their Reservation Manager is a complete disaster.