Sean Ryan

Review of Mercedes Benz of Tampa

Jesus Valiente sets the standard by which all oth...

Jesus Valiente sets the standard by which all other Mercedes Services Advisors should follow. We are recently moved to Fl after my wife retired from the Air Force. The Air force core values are Integrity First, Service before self, and Excellence in all that we do. Jesus is the physical embodiment of these values. On my most recent trip, as I was dropping off my wife s C300 for a B service, I noticed the service department was quite busy; however, Jesus focused all of his attention to addressing our concerns, no matter how trivial they were. A young man approached Jesus as he was finishing up with me and informed Jesus that he was needed to act as a translator for a client who was on the phone. Jesus wrapped up our ticket without missing a beat and then went on to assist another service advisor and client.
A short time later, Jesus reached out to me to relay the findings of the inspection. He could have easily added some issues to the must address category; however, he was honest and forthright concerning the issues.
Jesus can multitask and dose the right thing when no one else would know if he didn t, which is, the definition of Integrity. For these reasons, I will return to the service department of MB of Tampa for all of my future maintenance needs.