Just cannot believe that Nokia has put out such a ...

Just cannot believe that Nokia has put out such a pathetic phone(3310.3G),I have had to go out and purchase another phone simply because the Nokia was virtually unusable! I couldn't hear callers because it was 'breaking up', the crunch came when I had to make an emergency call (000) for an ambulance for my wife and the operator couldn't hear me clearly and I couldn't hear her ! There was a good strong signal strength showing so it wasn't that. Reported this problem back to Nokia and all I got back was a pre written note saying 'Thank you for your message, this information helps us to improve our services, contact us if you have a problem.!! never again would I purchase a Nokia.