ChiefOfTheHurricane

Review of Hilton Athens

We are loyal Diamond H-Hilton members, every year ...

We are loyal Diamond H-Hilton members, every year on holidays we go to a Hilton hotel anywhere in the world. After my experience, Hilton Hotels will definitely be on the NO-GO list. Staff was rude and when we arrived to check in they told us we could not have access to our diamond privilege, they said our reservation was made under standard privilege. After showing them proof that we were diamond and the reservation was made under these circumstances, they got more rude and they got mad at us, there are no words the describe how we got treated by the reception. They told us that because we reserved with points and not money, that we did not have access to breakfast, pool, internet, etc. In my 17 year experience with Hilton I was never told this especially as a Diamond member, I would not want to imagine the rest. When we asked for bed sheets to be changed we got service 50 minutes later with a maid who came in yelling and mad at us. Go and rent an Air-BNB go to the President Hotel right next door. The price of our room was 580 euros/night and this was just a fraction of how we got treated. DO NOT RECOMMEND, do not waste your money on this hotel, keep your money and go to any hotel nearby and take advantage of all sights in Athens. The receptionists should be re-formed. You lost a precious customer and plenty of others.

Thank you.