Ilija Gnjec

Review of Garmin Australasia

I am being generous giving three stars, have had t...

I am being generous giving three stars, have had to have a chart plotter replace with a refurbished one twice now, probably will happen again. Not until I complain loudly do they even acknowledge there customers. The first thing they always say is the customer is always wrong. It's impossible for there product to have any defaults.

After replacing two units which they wanted me to pay the postage an go without a chart plotter on my yacht. They pretty much believe that there is nothing wrong with there customer service.

Then the electronic charts just stop working on the SDCard and the go to response is you must have done somethingtried to copy files or I have corrupted it somehow. (Paid $379 for these charts mate why would I copy it)

Shocking experience with Garmin over the last three years, there customer service has not changed I expect I will be sending the new (refurbished chattplotter with the same problem).

Yet they still have such disrespect for the customer.

3 stars review is generous because my problem was resolved however I believe only temporarily, only from complaining loudly. This should not have to be Garmin standard protocol.

I think the only way they will improve there customer service is if people write a review of there experience.

I hope that Garmin products are top quality because god help you if you have a faulty one, they will not admit there is something wrong and do is little as possible to help you.