I had herpes but I didn't know that. I went to gp....

I had herpes but I didn't know that. I went to gp. Showed her my painful places where you can definitely tell if you trained to be a doctor. She gave me cream from egsema. I tried it few times and it get so worse that I couldn't sleep just cry because of pain. Thank god my mom in onother country know more than that "doctor". So how can she be a doctor if she doesn't know nothing? How can she help patients if the only thing that matters here if you take painkillers. Is that solve problem?
Three weeks ago I went to surgery to change my address and phone number. Blondish hair administrator said that she's going to do it. Now I need to go to appointment and I need to do it again because just today I found out that she didn't changed it. So what do I need to do if no one wants to do a job in here? Honestly I feel so hopeless... So much stress only because no one take their job seriously and its not some kind business because that kind of customer service would be gone long time ago. If someone has number where to complain higher please let me know. I don't change this gp only because I can not travel far away and this gp is literally next door. #pleasehelpfixthisgp