Darcy Walker Review of Somerset Skin Centre
IF I COULD RATE THIS PLACE ZERO STARS I WOULD. DON...
IF I COULD RATE THIS PLACE ZERO STARS I WOULD. DON'T WASTE YOUR TIME HERE...UNLESS YOU LITERALLY HAVE HOURS TO WASTE. I WAS A FIRST TIME PATIENT NEEDING A CHEMICAL PATCH ALLERGY TEST DONE (REFERRED HERE BY MY ALLERGY DOCTOR). I FILLED OUT ALL NEEDED PAPERWORK AS I WAS DIRECTED TO DO AND HANDED IT TO THEM FIRST THING WHEN I SIGNED IN AT THE DESK. I ARRIVED AT 10:40 FOR A 10:45 APPOINTMENT. I DIDN'T EVEN GET CALLED BACK UNTIL 11:20. MEANWHILE, PEOPLE THAT HAD COME IN AFTER ME WERE GETTING CALLED BACK LEFT AND RIGHT. THEY TOOK ME BACK TO THE FIRST ROOM WHERE ALL I WAS ASKED WAS MY HEIGHT, MY WEIGHT, WHAT I WAS THERE FOR, AND WHAT MEDICATIONS I WAS TAKING. HAD THEY LOOKED AT THE PAPERWORK I WAS INSTRUCTED TO FILL OUT AND BRING WITH ME, ALL THAT INFORMATION WAS ALREADY PROVIDED. AFTER THAT VERY BRIEF ENCOUNTER I WAS TOLD TO WAIT SOME MORE UNTIL AN EXAM ROOM ON THE OTHER SIDE OPENED UP. ABOUT 10/15 MIN LATER I WAS TAKEN OVER TO ANOTHER ROOM WHERE I WAS TOLD TO WAIT AND DOCTOR WOULD BE IN SHORTLY TO SEE ME. IT WAS 11:50 BEFORE I EVEN SPOKE TO THE DOCTOR. HE TALKED WITH ME FOR MAYBE 2 MINUTES AND THAT WAS IT. NO SPECIFIC QUESTIONS AS TO WHAT WAS GOING ON, ABOUT A TWO SECOND LOOK AT MY "PROBLEM" AREA, AND I WAS TOLD I WAS GOING TO BE TAKEN TO ANOTHER ROOM FOR THE PATCH TESTING TO BE DONE. SO, OVER TO ANOTHER ROOM I GO. I DIDN'T REALIZE I HAD ALSO SIGNED UP FOR A GAME OF MUSICAL CHAIRS. WHEN I GOT THAT THAT ROOM I WAS TOLD TO TAKE OFF MY SHIRT SO THEY COULD APPLY THE PATCHES AND SHE WOULD BE BACK. AGAIN, I WAIT. IN COMES THE OFFICE MANAGER WHO STARTS QUESTIONING ME ON IF I KNEW IF MY INSURANCE COVERED THIS PROCEDURE, IF I HAD A DEDUCTIBLE, AND ALL THE STUFF THAT TO ME, SHOULD HAVE BEEN RAN AND TAKEN CARE OF BEFORE I WAS AN HOUR AND A HALF INTO MY APPOINTMENT. AT THIS POINT I AM FUMING. I THEN HAD TO WAIT AGAIN WHILE SHE DID THE CHECKING BECAUSE I TOLD HER I WOULD NOT BE PAYING $600 OUT OF POCKET FOR THIS PROCEDURE. SHE CAME BACK IN TO LET ME KNOW THE DETAILS. AT THIS POINT IN TIME I HAD ABOUT HAD IT. I ASKED HER IF THIS IS HOW EVERY VISIT WAS GOING TO BE AND IF THE WAIT TIMES WERE ALWAYS THIS BAD? SHE SAID ITS JUST BECAUSE I AM A FIRST TIME PATIENT AND THEY HAD TO GET EVERYTHING IN ORDER. "USUALLY" THE PATCH TEST READINGS ARE MUCH QUICKER. SHE ASKED IF I STILL WANTED TO GO THROUGH WITH IT AND I TOLD HER I GUESS. AFTER THINKING MORE AND WHEN THE NURSE CAME IN TO PUT THE PATCHES ON, I HAD ENOUGH. MY APPOINTMENT WAS AT 10:45, IT WAS NOW 12:20 AND NOTHING HAD EVEN BEEN DONE. WHEN YOU GET THAT GUT FEELING THAT SOMETHING ISN'T RIGHT, YOU GO WITH YOUR GUT. I KINDLY TOLD THE NURSE I WAS DONE, I WAS PASSING ON THE TEST, AND TO PLEASE SHOW ME THE WAY OUT. I MADE MY WAY TO THE FRONT WHERE I TOLD THE RECEPTIONIST I NEEDED TO PAY MY COPAY AND CANCEL MY NEXT TWO APPOINTMENTS I HAD BECAUSE I WOULD NOT BE RETURNING. HE THEN PROCEEDS TO ASK ME "WELL DO YOU KNOW WHAT YOUR COPAY IS?" THAT WAS THE LAST STRAW. WHY AM I REQUIRED TO KNOW ALL OF THIS INFORMATION? ISN'T THAT THE REASON I GAVE MY INSURANCE CARD AT THE BEGINNING OF MY VISIT? THEN HERE COMES THE OFFICE MANAGER WANTING TO GIVE ME A LITTLE MORE ATTITUDE. SHE SAYS "OOH YOU DECIDED NOT TO GO THROUGH WITH IT?" NO, I DON'T HAVE THE TIME TO WASTE THE NEXT 2 DAYS FOR MY READINGS IF THIS IS HOW YOU TREAT NEW PATIENTS. "OH WELL NORMALLY THE READINGS ARE MUCH QUICKER. NEW PATIENTS TAKE TIME BECAUSE WE HAVE TO INPUT ALL OF YOUR INFORMATION AS WELL AS CHECK WITH INSURANCE". THAT'S ALL FINE AND DANDY BUT WHEN I CALLED TO MAKE THE APPOINTMENT MY INSURANCE INFORMATION WAS GIVEN, AS WELL AS WHEN I STEPPED FOOT IN THESE DOORS AN HOUR AND 45 MINUTES AGO...I COULD RAMBLE ON ALL DAY ABOUT THIS PLACE. NEVER IN MY LIFE HAVE I EXPERIENCED WHAT I EXPERIENCED YESTERDAY AND I'M HOPING BY LEAVING THIS REVIEW, I DETOUR PEOPLE AWAY FROM WASTING THEIR TIME. OVERBOOKED PATIENTS, RUDE STAFF, RUDE OFFICER MANAGER, AND A DOCTOR WHO CHUCKLES WHEN I CAN'T PRONOUNCE A PRESCRIPTION I AM ON. I'M ALL SET WITH THIS PLACE. ONE BIG JOKE.
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