Linda Bella

Review of Casey's Hallmark

I found Casey's Hallmark several months ago and fe...

I found Casey's Hallmark several months ago and fell in love with their selection.I had always shopped Plunkett's which is also good.Being the holidays I made several trips to Casey's and spent up words of $300.I was very pleased.One of the items I purchased was 4 Signature Paper Wonder cards to send to my son as decoration in his room.I sent 1 card a week.I went to send the last card today and it only had an envelope in it.It is a $12.99 card.Not a cheap item.And now I don't have the finale for my son.I called the store to try to get a new one.I was told without a receipt they would not do anything.I could show a cc bill with totals but I don't have a receipt from several weeks ago.I explained that I spent a large amount of money there recently, we couldn't just get a new card.The sales person said I could talk to the manager.She spoke to the manager without covering the phone.Her explanation to the manager was very condescending and rude.I hung up.I have shopped at Plunketts for about 15 years.Have had a few items to return and not always with a receipt.They have never treated a customer like Casey's did.