Ashley Pilcher

Review of Primland

Primland is absolutely beautiful. We checked in fo...

Primland is absolutely beautiful. We checked in for a 4 day stay during the end of Oct beginning of November for our anniversary. We stayed in a Blue Ridge Suite. Overall our stay was disappointing.
We arrived early as we had Spa appointments and pool reservations. After our Spa treatments we went to the pool but it is very small and folks were already in the small space. Being uncomfortable we did not participate. Our room wasn't ready until 3:55. As our Spa appointments were over at 1:15 we had to sit around and wait until the room was open. We toured as much as we could and ate at the Pub for lunch. Extremely over priced for what you get.
By the time the room was ready we were bored stiff. Most excursions were already booked solid and other activities they advertise on their website had been canceled due to COVID.
The suite was extremely nice. It had a separate living area, mini fridge, sink, Keurig with coffee, half and half and sugar options. The bathroom was beautiful with a shower and separate soaking tub.
For dinner, we went to the Elements restaurant. It was nice but very stale. I get COVID has drastically reduced services but it was a ghost town. No decorations on the tables, no atmosphere and no energy whatsoever. Again, for the prices that are being charged, it was very disappointing. The food was good, probably one of the best filets we've ever had but the stoic ambiance made it awkward.
After dinner we returned to our room. Which wound up turning into a nightmare. It was so hot in our room, with no relief. We called the desk multiple times requesting a fan, to no avail. No one came to our room to check the heat or air. We turned the thermostat down to 65 but it would not cool. As our bedroom window was broken we could not open to get any fresh air. We had to move to the living room and open the balcony door to let air in. A storm blew through and brought 30 mph+ winds. While the balcony door was open the howling of the winds prevented us from sleeping. Very disappointing for the price you pay.
The extras at the hotel were diminished due to COVID. No theater, no room cleaning, limited availability on excursions, hot tub drained, sauna and steam room, out of order, etc. It is every bit of 15 minutes to the resort lobby from the front gate. To drive into town is a good 20 to 25 minutes and even then it's a ghost town. No other restaurants in the area so you are forced to drive a while or eat the over priced food at the resort.
After our terrible night in our room we checked out. We couldn't see staying another 3 nights and paying $$$$$ for dinner each night in a non-energetic atmosphere. In addition, to the excursions being booked solid we weren't going to continue to sit in a room that was extremely hot. No refunds what so ever. We were charged full price even though we were unhappy, didn't use the services for the next 3 days and didn't feel we were truly getting the experience that it's hyped to be.
Overall we were not impressed. As a matter of fact we were so disappointed. Our advice : the resort should consider lowering the cost, especially if they are not delivering top notch service and amenities that they advertise. If you are considering staying, take a fan and some extra snacks.
In addition be prepared for most excursions to be booked due to limited capacity. Have a back up plan if things to do, if you check out early they will not work with you, at all. Very disappointing. Won't ever go back.