I recently used the services of a mortgage broker ...

I recently used the services of a mortgage broker from this company, and overall, my experience was average. While their website was user-friendly and provided some useful information, I found the customer service to be a bit impersonal. The broker seemed knowledgeable, but I felt like they were more focused on closing the deal than truly understanding my needs. The process was straightforward, and I did get a competitive rate, but I was hoping for a more personalized approach. I think there's potential for improvement in terms of building a stronger rapport with clients and offering more customized solutions. Overall, it was an okay experience, but I believe there are other options out there that could provide a better overall service.