Danielle G

Review of Chicago Trolley and Double-Dec...

This company and bus tour is pathetic and a waste ...

This company and bus tour is pathetic and a waste of time. They sold me a ticket and once the bus left on the tour they started telling the passengers that 1/2 of the tour route would not be included.

If there were road/route closures the sales associate should have mentioned that when they sold me the ticket. I would suggest you go with BIG BUS TOURS or any other company. Paying a few extra dollars to avoid the incompetence of this company and the tour guide is worth it.

Also, NEVER pay full price for this tour. Because the competition company BIG BUS TOURS is much better, they will sell you a ticket for $15 dollars to ride with them (other customers on the bus told me they only paid $15 because the sales associate was trying to get them away from the other bus company). I never write reviews, but this company is garbage. I had to share my thoughts.

I tried to make a complaint the day this incident happened, but I was told to call the office the next day, due to the fact that it was late Saturday evening. The next day I ran a marathon and then my flight was delayed three times (hence, I was not thinking and failed to call). When I returned home I was ill for a week and again was unable to call. I called about a week and a half after the incident (which was my fault) but the MANAGER I spoke with was unhelpful and dismissive due to the tardiness of my call.

The whole incident just screams "unprofessional" and a "rip-off".