This review is based on an encounter with a recept...

This review is based on an encounter with a receptionist staff on the phone and is NOT against any other staff members.

I called up this surgery to re-arrange an appointment i had which was booked at the surgery. The receptionist informed me that this could not be done because i was not a member of their surgery even-though i have these appointments booked there.

The customer service skill of the receptionist was bar none. It was apparent she wanted to end the call the millisecond she found out that she could not fulfil my request or provide further information. I tried to explain that she should not speak in this manner to anyone and was swiftly hung up on.

It seems to me they think they can get away with this sort of service based on previous reviews.

People aren't asking receptionists to solve all their medical issues however they should be better prepared to answer questions as they are the first line for the NHS and in this case they are failing at this surgery very badly.

Worst thing she sounded so condescending.

I tried to do the right thing and inform them that i can not make the appointment originally scheduled and couldn't even get that done. It makes you wonder all these "Missed Appointments cost XXX letters" the NHS sends to homes. Perhaps make it possible to re-arrange/cancel at the first port of call.