Andrea Kaiser

Review of Pergola NYC

The food was fantastic, but the service was absolu...

The food was fantastic, but the service was absolutely awful. I went in for a nice meal with my mother while on vacation; it had been a really long day for the both of us and we just wanted a nice place to relax for a while, and we happened to pass by when my mother said she was feeling a bit hungry. So we stopped in to eat; it was almost immediate. Constant side-eye looks, and rude staring in our direction. The waitress only visited our table twice; my mother and I ran out of our beverages several times and they were not refilled. No one smiled in our direction. Not once. Not staff, nor other guests eating there. We got the impression that everyone here thought us lesser for eating there and that we were not welcome. As someone in the service industry myself, I know how things are expected to be, and I have a substantial patience span with most things, but this experience was one of the worst ones yet. Do not eat here if you like to be treated nicely, or at the bare minimum, respectfully.