Andy & Sue Judge

Review of Bristol Energy

Bristol Energy started ok but have rapidly gone do...

Bristol Energy started ok but have rapidly gone downhill. Unable to speak to anyone as they have introduced a call centre that just fobs you off. Trying to manage my 94 year old mother s account for her and just get over inflated estimates for future payments. No one calls back or takes responsibility - absolute terrible. Stay well away from the BE Call Centre!!

I finally managed to get through to BE Customer Services after 4 days and was informed (by a very helpful person that sorted my query very quickly) that the calls are diverted to the call centre after just over 2 minutes.

Would have been good if the call centre was never involved in the first place. Still awaiting an answer to my complaint email sent last week....