Ibne S

Review of Mercedes Benz Heritage Valley ...

Walked in and asked for a person from sales. Lady ...

Walked in and asked for a person from sales. Lady at the front called a sales person named Alex.

After introducing himself, he asks me what is your budget at the same place where I was standing. He didn't even ask me to sit. I told him my budget is around $500 a month, he starlight up said oh we don't have anything around $500 then there is no point in looking. I was so confused. I wasn't sure if he was going to sale me a car or I was here to beg for a car. I inisited and asked him to give me some quotes for a A class or maybe a CLA. Then we sat down and he gave us some quotes and said the same thing again, if your budget is around $500 there is no point in looking. I wasn't sure if I was at a Mercedes-Benz dealership or a used car dealership. How do people like this get a job here who doesn't know anything about customer service or don't know how to treat their customers with respect .

On the positive, I left the place in 5 minutes. Threw his business car and his quote and drove to Mercedes-Benz Edmonton West and spoke to Dharam Taylor. He treated me with respect, we had a nice conversation and even though the deal he offered me was over my budget. I decided to give them my business because of the positive experience and professionalism he showed.

I hope Mercedes-Benz will look into the type of people they hire and maybe should train them better in customer service and sales.