Andrea L.

Review of Blue Dot Heating and Air Condi...

UPDATE: I have been a blue dot customer for many ...

UPDATE: I have been a blue dot customer for many years ... both at my current home and past home in Harford County. The TECHNICIANS that come have always been wonderful and this is by no means any fault of theirs .... but the system of scheduling 4 hour windows for service is broken and Blue Dot really needs to fix it.

Today is my day off. Like everyone else who who works mad retail hours ... when your day off comes you have tons of errands to run and other stuff pressing. My window was 10-2. At 1p I get a call that the technician will be there in 20 minutes. An hour later no technician. I call back the number and get voice mail for the Quality Control person that originally called and gave me incorrect information. I left a voicemail with my disappointment. At 220p the tech arrives. He s awesome .... super friendly .... But by the time he gets done 3-330ish most of my day is gone. If someone could have alerted me HOURS ago the service requests for that day are running behind that would have been great. We all get that things happen .... but the lack of communication to the customer whose time is ALSO valuable is unfair to say the least.

Why don t you get a tracking system like many service companies have that updates every 15 minutes (Dispatch Track for example) so customers can see where the tech is, what stop number they are at and what stop number the customer is. It would AVOID all these issues.

It s just not fair to the customer. My entire day is wasted for no reason. A simple phone call or update would have avoided this.

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Carlos R. came to my house today to switch out some faulty thermostats. Naturally, you come for one issue and likely another will arise ... which it did. Carlos was professional, patient and very thorough in taking his time to fix the issue. Any btw ... he's gorgeous. ;)