Glenn Shotwell

Review of Clarks ~house of suspension~

AVOID this place at all cost. These guys used che...

AVOID this place at all cost. These guys used cheap parts and 1 year and 3 months later with only 6,000 miles the ball joints were bad (3 months over the 12 month warranty). 3 are noticably defective, and one to the point that my mechanic said I should not drive the car till fixed. When I had my brakes done my other mechanic (Chucks Automotive in Mission Viejo) noticed the bad ball joints. My van only had 6,000 miles since the the OC House of Suspension / Clarks House of Suspension rebuilt the whole front end for $1000 bucks. They would not even offer a discount to replace the defective ball joints they installed!!! A rebuild like this should have lasted over 100,000 miles, not 6,000. They put on cheap parts. Regretfully had to deal with the Son of the new owner (Hernandez) who could care less about his customers. AVOID this place at all cost. The old owner Clark was a good guy as I took many vehicles to him and referred many others for front end work. Not these guys, they just don't care. Go somewhere that acually cares about retaining their customers.