These guys are complete incompetent so-called prof...

These guys are complete incompetent so-called professionals. My parents have been proactively sending the necessary paperwork that Vanessa is always asking for when she should have it already. Whenever they successfully sent out the paperwork, Vanessa never called for updates or to let them know what would be the next step. My father constantly gave them calls and they would never hear from the company. The uncaring and disinterested behavior that she has displayed towards my parents is a complete shame to represent this company. Alas, my parents have decided to cut the cord with her. Alliance home loans and Vanessa don t even try hard enough to at least pretend to care about their customers. Vanessa is a joke. Give me a break!