If I could give 0 stars, I would. This was absolut...

If I could give 0 stars, I would. This was absolutely the worst experience we have ever had in vacation rental. We arrived to the house after being swapped because there was a water leak in the one we originally reserved, and it was disgusting. The carpet on the stairs alone was so dirty our feet turned black within minutes. Later that evening, we found bugs in the living room, beds, and bathroom. We were told that it was too late to do anything about it today and that pest control would come the next day! I finally spoke to a manager and they sent us an option for a new house , but we couldn t trade until the next day. That morning we went to the new house to check it and it was also DISGUSTING. Hair in the tubs, bugs on the floors, stains all over the walls. We decided to refund and rent a house from another company. I was told that the refund would be processed and received in 7 to 10 days. On the 10th day I called, only to find out they had never processed the return, and that it would be another 10 days before we would receive our refund!!! They will not give me an explanation as to why. I would NEVER recommend this company and will never use them again for vacation rentals.