UPDATE >>>

UPDATE >>>

The canned reply they sent below was lip service and BS. You did not send any information to your 'manager' nor do you care about one customers experience. I emailed you per the request and no one has contacted me or even acknowledged my comments.

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Toyota the brand is great. This dealership - not so much! 1 - We were lied to during finalizing brand new truck purchase about warranty coverage. Found out when trying to get this 'covered service' just months later. 2 - Another incident - getting factory defected part in cab replaced resulted in damaged dashboard. They dropped some paint on the dash to attempt to cover the gouge. 3 - Their car wash / wax service is extremely bad. The techs sprayed grease / oil all over the wheel wells and side steps (possible tire shine?). We had to wash the truck again once home. It took over an hour to clean up the mess. Wax all over the mud flaps - still not able to get this off months later.