As a minority business owner, I was hopeful when I...

As a minority business owner, I was hopeful when I first discovered this agency's website. However, I found the user experience to be quite frustrating. Navigating through the resources and information was not as seamless as I expected. The website layout feels outdated and could benefit from a more modern design to improve accessibility and user engagement. The content is helpful, but it's buried under layers of menus and submenus. The application process was also not as intuitive as I had hoped. Overall, the agency's commitment to assisting minority businesses is commendable, but the website experience could be greatly improved to better serve its audience.