Your Nalley Ford Sandy Springs' negligence has put...

Your Nalley Ford Sandy Springs' negligence has put my life at risk by letting me leave the property, knowing that something was wrong with my vehicle's steering and that it resulted while my car was in their hands. And it s insulting that they expect me to pay for this when it s clear as day that this was their error.

I am still waiting to hear back from your corporate office for this situation to be rectified. I would strongly urge anyone who comes here to record and document everything.

Here's the backstory:
A terrifying incident caused by a botched oil change from a different company left my puppy and me stranded on the highway split of 85 North and 75 North around 4 weeks ago, September 17th to be exact. Ultimately, I had my car towed to Nalley Ford in Sandy Springs to replace my engine from the botched oil change.

It took more than 3 weeks for me to get my car back because the people at Nalley Ford were not aware the engine had been delivered around 2 weeks prior. Last Saturday, October 10th, was when they notified me that my car was ready to be picked up. The moment I came in to pick up my car, Keven Craig, my service advisor, admitted to me and my boyfriend that the technician said my steering wheel was hard to turn whenever the brakes were stepped on. He asked if that was normal and I told him that that was not normal. I tried to drive it to see how bad it was and it was extremely difficult to make turns, any U-Turns, sharp turns, etc. I called Keven Craig immediately and notified him that this was not normal, that it was really bad, and that they need to figure out what they did. To which he requested that we bring the car back in on Tuesday, October 13th to have it looked at because he would be working that day.

That is today. We brought the car back into Nalley Ford in Sandy Springs, believing they would be able to fix their error. To our surprise, Keven Craig and his manager, Billy Hembree, denies any responsibility. After multiple long discussions with them, they seem unwilling to understand that the problem happened while my car was in their care.

The technicians of another company who worked on my oil change did not experience anything wrong with my car s steering when they drove it into their work garage to change the oil and nothing else, nor did they experience anything when they pulled it around the corner. I also have not experienced anything wrong with my steering prior to picking up my car from Nalley Ford. There has been nothing to indicate something being wrong with the steering. My car was working fine, minus the engine shutting down on the highway, yet, when I received my car back from Nalley Ford in Sandy Springs, the steering was not working properly. Any sane person can conclude that something was done to my vehicle to affect the steering, whether intentionally or unintentionally, during the engine replacement at Nalley Ford.

Initially, Billy and Keven told me that the power steering pump was not touched during the engine replacement. However, a third party contractor let me know that in order to replace an engine, the power steering pump needs to be moved, regardless of if it s removed from the top or the bottom and that it sounds like the technician at Nalley Ford in Sandy Springs forgot to put the power steering fluid back in, resulting in the failure of the pump. After confronting the manager, Billy Hembree, with this information, he did admit that the screws of the power steering pump does need to be removed. That can only mean that the power steering pump does need to be touched, unlike what he had said earlier.

Billy Hembree told me the repair costs would be around $930, give or take. Then, after multiple conversations, offered me a discount for around $740 or so, out the door. He still expects me to pay that much, is adamant that nothing was done to the power steering pump, and is insinuating that the pump was messed up before being brought into Nalley Ford in Sandy Springs. This is false as I ve stated before. Billy and his team seem intent on charging me for their error.