THANK YOU BRYSTON... A LONG READ

THANK YOU BRYSTON... A LONG READ

I have owned a Bryston 4B professional series sound amplifier for about 28 - 30 years; after 32 years of mobile DIsc Jockey service in the Hamilton and surrounding cities. When I purchased it in 1987 I thought it was a steep price, but the 20 year warranty offered by Bryston was a very assuring deal not offered by any other sound amplifier makers and the advantage of being made here in Canada, (Rexdale, Toronto at that time) where repairs and parts would be available immediately, unlike US & Japanese products that can have a lengthy and frustrating original parts waiting period.
This amplifier not only offers outstanding sound quality and power at a gig, but a refined and remarkable performance in your living room at lower volume levels. After previously owning other world famous brands of amplifiers, I found they did not perform well at lower volume levels that are used in your house, therefore there was always the need of a home amp.
Throughout the first 10 years of use and somewhat abuse, my Bryston 4B did need some minor repairs and parts replaced; I just brought it to Rexdale myself, and met the owner of Bryston, who personally took care of the issue and I was home bound in 45 mins with my amp fixed and "tuned up" and the biggest smile on my face!
10 years later, and on the verge of my warranty about to run out, there was another issue with it; unable to find the original receipt, I venture to their new location in Peterborough, Ontario, to get it repaired even if they would charge me for this work, due to the unavailable purchase invoice.
This time I was met by one of their technicians who without questions took the amp in their repair shop, fixed the problem, and gave it their "tune up" inspection.
For the past 10 years I only use the amp at home.
This story gets better!
4 days ago, Friday December 23, 2016, the amp got sick again, (just a minor cold) but needed professional help. The warranty has expired, but I will not let a non Bryston technician touch the unit.
So I headed to Peterborough this morning with hopes to get it checked to find that all of their technicians are off for this week; just the office staff were available... :-( I was heart broken; long 400 kms round trip in vane; The lady in the office suggested I leave the unit behind and as we were speaking, Bryan who I believe is one of the owners of Bryston and the gentleman who actually designed these amps and perhaps one of the owners as well, asked me what the problem was; after a brief explanation they took it off my hands, (no other questions asked) and brought it to their factory/repair shop. My 28 year old amp is now fixed and "tuned up" with only a Merry Christmas and Happy New Year greeting from them.
I am a totally 100% happy customer.