Gary is nice guy but too busy. After waiting 2 and...

Gary is nice guy but too busy. After waiting 2 and one half hours I went to Gary s office to ask him if it was ready, he checked, and it was. So I was waiting and RAV4 was ready to go, not good. Gary mentioned he also likes to treat customers like family but called me by someone else s name when I went to check on my car after 2 and one half hours. If I didn t go down to his office had long would I have to waited in the waiting room? This seems to be a recurring theme when I go to the Coggin. I wait and end up going to the person s office to find out my car is ready. This is isn t on Gary, it s on the dealership. Also, I got a text when I arrived that stated if I have any questions, just text me(Gary). Well I did and didn t get a response. I showed Gary and he said he heard about those but he doesn t have a way to answer those texts.