TMusic

Review of R.A. Snyder Properties, Inc.

I currently live at the Prominence Apartments in S...

I currently live at the Prominence Apartments in San Marcos. A few years ago, it was a nice place to live; but then new management took over. The quality of life declined almost immediately. One representative, in particular, is infuriating. She can tell you a hundred reasons why they can't do something, but nothing about what they CAN do. The 1st. time I went in to report a fallen vine that was blocking my garage. It stayed that way for months. When I went in to report it, her response was, "All YOU have do is pull it up." All I HAVE to do? Isn't that why I'm paying rent? The 2nd. interaction from her, happened today. In the middle of this dangerous heatwave, our HVAC unit froze. I placed a high priority maintenance order in to have it repaired, since my breathing was becoming affected. I have asthma. The initial return email down-graded my order to "medium." Then four emails later, upgraded to," Emergency." However, "emergency" at Prominence" translated to, "I don't know when we can get to it." Moreover, she added that she had asthma, too. After this 2nd. encounter with the ever-so-pleasant representative, I realized the R.A. Snyder and customer service DO NOT go hand-in-hand. Don't let the outer appearance fool you.