Trying to talk to someone at this company, is like...

Trying to talk to someone at this company, is like pulling teeth! Keep trying to get through which takes like an hour and when I do I then get cut off! Terrible service! If your like me and would rather talk to someone in person and not go through the online route which takes longer, I understand we are still going through the coronavirus issue, But is there not anyone around that you can discuss your current bill and charges with!?? Very frustrated customer! !! Sort it out!