Review of ITC WELCOMHERITAGE NOOR-US-SABAH PALACE

3 years ago

Worst hotel I've stayed in.

Worst hotel I've stayed in.
- The lock housing was exposed meaning it wasn't difficult to break into our room. No lights in the hotel corridors post mid night.
- Standard rooms at in the basement which one gets to know when they arrive at the hotel. I purchased a paid upgrade of INR 4k to go to a suite room which was even dirtier.
- Hot water constantly running out.
- No ventilation in bathroom (No window or extractor fan) leaving the bathroom misty after taking a shower and leaving it smelly after using the loo.
- The staff was ignorant, we had asked for room freshener and re-cleaning of our bathrooms however no one ever showed up. I had called the front desk 3 times and eventually gave up.
- Beds were extremely uncomfortable, may as well of slept on their sun loungers.
- Furniture is old and rusty. Nothing about the room is value for money.
- Room was dust central, dust had settled everywhere and even after us wiping it off with some baby wipes it would re settle. Under the bed was filthy with dirt and dust looked like it had been forgotten about by the cleaner.
- Filthy bathrooms, black spots everywhere and disgusting grouting.
- AC doesn't work rather makes the room smellier
- Staff is constantly moving around to earn a tip. No one wants to owe up and take responsibility. I had asked to meet the duty manager/ hotel manager however the gentlemen didn't bother showing up or returning my call.

I could go on but I'm not going to waste any more time. I have honestly never been anywhere and seen such an ignorant hotel.If you are not majorly bothered by the cleanliness of your room and can withstand rude behavior, this is the place for you. However if you are more the care about cleanliness, and like to have a comfortable stay, DO NOT STAY AT NOOR US SABAH.