Beckii M

Review of Emerald Coast Utilities Author...

They kept my water shut off for Hours!!!!

They kept my water shut off for Hours!!!!
I didn't even get a notice that my water was to be shut off(we paid the bill) they shut it off anyway!
So I call and pay last months balance that wasn't due yet and a reconnect fee...like 15 mins after they shut it off, that was at 1pm it's Been hours and they guaranteed it would be cut back on by 7 since we paid before 3...called the emergency line at 7:15, lady said that info was false and the trucks stay on the road until all orders for the day are done. Okay cool she said they should be on there way, I hang up, about 9:30 I call again, she remembers me and I say okay ma'am I have 2 school age children who need a bath for school! I had to buy water to make dinner...why isn't it on?! She said "I'm sorry ma'am, I cAn see how that's a inconvenience, they will be out when they can, that's all I can tell you..." with a snarky attitude mind you! So it's now 10:30 and I just called again and some guy answered said the trucks were running behind he even had to call in another crew and I needed to be patient...then hung up! I'm done. I'm over it. I would move just to not deal with these people anymore!