I don't work there ,but there delivery service is ...

I don't work there ,but there delivery service is not good. A package for my husband was delivered but we were not home. I called UPS to track package and the company didn't state that they should be a second attempt to deliver nor a chance for us to pick the package up..What company does that. I've even tried to call the company,the oy thing is said is to put in an agent number. If I don't have one how can I. Very disappointed. It give time of business hours but your not able to speak to nobody.