Quality Care. It s a phrase we gloss over these da...

Quality Care. It s a phrase we gloss over these days as a patient. As long as we see a doctor, we tend to be satisfied. Certainly, no doctor intentionally sacrifices the experience of their care. And in many ways, the phrase is subjective. Yet, doctors do succumb to the rhythm of their profession visits become routine, even impersonal. It happens. On the other hand, some doctors go the extra mile to define what Quality Care means to their business, and to make it a priority. Dr. Fallas exemplifies this idea.

First, he explains with compassion what he is doing and why. Even to a perfectly healthy patient, such as myself. I left my first appointment 10x more knowledgeable about my eyes. By explaining things, he made me complicit in my care and that made me trust him.

Second, Dr. Fallas is thorough. When my teenage son visited him, he took the time to do an extra exam. Because at his age, he explained, tests can be tricky. That alone tells you the kind of doctor he is. My son who was just one of many patients that day mattered enough to do that extra test, even when it was not technically necessary.

I will never see another eye doctor. Dr. Fallas, you have a customer for life.