Lauren Dickert Kiefer

Review of Lessig Oil & Propane

No customer service. I should have read the revie...

No customer service. I should have read the reviews before going with Eastern Propane. I got a proposal and was told I would only be charged for parts. I received an itemized bill that included the labor. I questioned it and was told it would be adjusted. When I got the updated bill it was for $100 despite seeing that the parts were roughly $35. When I questioned this I was told the proposal was for $100 and that I signed agreeing to pay that. What?! I have a very different definition of proposal and I guarantee if the parts went over the proposal I would have been charged more. I was told I received the itemized invoice by mistake , what a deceitful business practice! They did agree to bill me for just the parts, how nice of them since that s what I was told I would only be billed for in the first place! This mistake took a bit to sort out on the billing end, I never got an up to date bill so I figured out what I owed and sent it in, it was pointed out that I missed the charge for the actual propane so I sent that in, not before they sent me to collections though! I was an engaged customer, sending payments in to get our account up to date all because of a mistake they made and they sent me to collections!! Poor customer service, we terminated our account and will be going with another local company. When I told them we wanted to terminate there was no apology or attempt to keep us as a customer.