Kelsey Banulis

Review of Vermont Gas Systems, Inc.

I have had so many issues with this company. Back ...

I have had so many issues with this company. Back in December/January they "upgraded" their online account service. I got a notification that they were going to take my payment as usual, but they never did. I tried to log in but my online account no longer existed and my autopay has been deleted.

Then I moved. I cancelled service at my old address and set up service at my new address. I just discovered that I am getting TWO bills. One for my old address and one for my new one, despite the new tenants having set up service in their own name. We compared bills and it is a totally different amount.

Do not trust their customer service reps. They don't know what they are doing. They somehow created a 2nd account for me without ever canceling the first as requested. I also don't now how they decide how much gas was used because they have two accounts set up for the same address with completely different amounts owed. Don't trust their auto pay either. It may cancel on it's own.