The location is beautiful as would be expected. T...

The location is beautiful as would be expected. They were struggling with staffing as many are during these challenging times. They have very significant operational issues that just can't be overlooked even with the beauty of the mountains. I would NOT recommend hosting or attending an event at this location until they get their operational issues resolved.

Prior to the stay the reservations were a huge challenge that included mix-ups; overbooking; and unauthorized charges all related to a wedding that was being held there. They charged my elderly mother's credit card $1,612 for a charge that was not related to her room and that they were not authorized to charge. The only authorization she had provided was for a hold for an upcoming reservation that she had approved for $325. She attempted to get the issue resolved; disputed it with her credit card company; & they did then credit back the 1 charge that they had created the issue with. Unfortunately with the error in the processing, she then had a charge that has remained on her card for $1,286. I attempted to assist her with this distressing situation and received extremely impersonal assistance.

In attempting to work through this with the resort it has been a disaster & the last contact they committed to calling me back by the end of the day with information from their finance manager as to how they would resolve. There has been absolutely no further follow-up or contact since that point.

They were very proud that they have booked weddings/events for every 3 days through the end of October as they shared, yet they are unable to assist in resolving a situation that they created by charging a credit card with no authorization to do so. I would not recommend this venue for hosting or attending an event.