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These people may be helpful to someone somewhere, ...

These people may be helpful to someone somewhere, but not to anyone in an actual crisis. Their usefulness applies to people in a "crisis-lite". If calling on behalf of someone in need of help, they seem unwilling or unable to help. For anything serious (non-911), they tell you to call the police. So I'm not sure what they consider their actual Response to a Crisis to be. Heartbreaking.

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